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Terms & Conditions
1.INFORMATION ABOUT US
1.1 Please see the About Us section (www.vilado.com/pages/contact) for the details of our company. We operate the website www.vilado.com
1.2 Contacting us if you are a consumer:
(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at +33805088809 or by e-mailing us at info@vilado.com
(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
1.3 Contacting us if you are a business. You may contact us +33805088809 or by e-mailing us at info@vilado.com
2. OUR PRODUCTS
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your monitor, other device or browser’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a [2]% tolerance.
2.3 The packaging of the Products may vary from that shown on images on our site.
3.HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our Privacy Policy. Please read our Privacy Policy carefully as it contains important terms which apply to you. (www.vilado.com/pages/privacy-policy)
4.IF YOU ARE A CONSUMER
This section only applies if you are a consumer.
4.1 If you are a consumer, you may only purchase Products from our site if you are at least 16 years old.
This clause section only applies if you are a business customer.
5.HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
5.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described below.
5.3 We will confirm our acceptance to you by sending you an e-mail that confirms your order is being processed and which will be followed by an e-mail confirming the order has been accepted the products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
5.4 We reserve the right to refuse to accept an order, at our discretion. In addition, if we are unable to supply you with a Product, in such circumstances or, for example, because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in the Price of Products and Delivery Charges clause below, we will inform you of this by e-mail and we will cease our processing of your order for that Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
6.OUR RIGHT TO VARY THESE TERMS
6.1 We amend these Terms from time to time. Please look at the beginning of these Terms to see when they were last updated and which Terms were changed.
6.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
6.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
(a) Changes in relevant laws and regulatory requirements; and OR .
(b) Any changes to company that could reasonably frustrate the processing of your order
6.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
7.DELIVERY
7.1 We will contact you with an estimated delivery date, which will generally be for delivery 24-48 hours after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). All deliveries are tracked and require a signature to confirm delivery. We will not deliver to PO Box addresses. Occasionally our delivery to you may be affected by bad weather or another Event outside Our Control.
7.2 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to a local depot and a re-delivery will be arranged by our courier.
7.3 Subject to the above, delivery of an Order shall be completed when we deliver the products to the address you gave us and the Products will be your responsibility from that time.
7.4 You own the Products once we have received payment in full, including all applicable delivery charges.
7.5 If you are a consumer and we miss the delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
(a) We have refused to deliver the Products;
(b) Delivery within the delivery deadline can reasonably be deemed to be essential and accepted by us (taking into account all the relevant circumstances); or
(c) You told us before we accepted your order that delivery within the delivery deadline was essential.
7.6 If you are a consumer and you do not wish to cancel your order straight away, or do not have the right to do so under the section above, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
7.7 If you are a consumer and you do choose to cancel your Order for late delivery under the sections above, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
8.INTERNATIONAL DELIVERY
8.1 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
8.2 You will be responsible for payment of any such import duties and taxes for delivery in an International Delivery Destination. Please contact your local customs office for further information before placing your order.
8.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
9.PRICE OF PRODUCTS AND DELIVERY CHARGES
9.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see below for what happens if we discover an error in the price of Product(s) you ordered.
9.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
9.3 The price of a Product excludes VAT (where applicable) at the applicable current rate chargeable in the UAE for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
9.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery section, www.vilado.com/pages/delivery-shipping-policy, you can also check the information provided to you during check-out
10.INCORRECT PRICES
10.1 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) Where the Product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and
(b) If the Product’s correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
11.HOW TO PAY
11.1 You can only pay for Products using our preferred third party payment processor with a debit card or credit card or PayPal. Your billing address must be consistent with that linked with such card. We accept the following cards: American Express, Maestro, Mastercard and Visa and applicable security processes will be used.
11.2 Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
11.3 If you are a business customer, as described below in this paragraph, we might, from time to time, offer thirty (30) day payment terms or similar credit arrangements which, if agreed with you prior to or at the time that the Contract is formed shall mean that payment for those Products is due in arrears upon the date or dates and in the amounts stated on the applicable invoice. For the purposes of this paragraph, “business customer” means any customer that makes purchases from our site for business purposes and which is not a sole trader, partnership of less than four partners or non-incorporated company.
12.OUR WARRANTY FOR THE PRODUCTS
12.1 We provide a warranty that on delivery and for a period of 24 months from delivery, the Products shall be free from material defects and we agree to repair or replace items which fail to meet this standard or refund you, as appropriate.
13.OUR LIABILITY IF YOU ARE A BUSINESS
13.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
13.2 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of terms implied in this context by applicable law and not excluded under these Terms.
13.3 Subject to the above exceptions to limitation or exclusion of liability, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
13.4 Subject to the above, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price received by us from you for the Products purchased.
13.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
14.OUR LIABILITY IF YOU ARE A CONSUMER
This section only applies if you are a business customer.
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence and we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
14.2 We only supply the Products to you for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by applicable law.
15.EVENTS OUTSIDE OUR CONTROL
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 60 days.
16.COMMUNICATIONS BETWEEN US
16.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
16.2 If you are a consumer you may contact us as described at the beginning of these Terms.
16.3 If you are a business:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00am on the second working day after posting or if sent by e-mail, one working day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee and that no delivery failure notification was issued.
(d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
17.OTHER IMPORTANT TERMS
17.1 We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms.
17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty, set out above, to the recipient of the gift without needing to ask our consent.
17.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty, set out above, but we and you will not need their consent to cancel or make any changes to these Terms.
17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6 If you are a consumer, please note that these Terms are governed by UAE law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by UAE law. You and we both agree to that the courts of UAE will have non-exclusive jurisdiction.
17.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of United Arab Emirates.
17.8 If you are a business, we both irrevocably agree that the courts of United Arab Emirates shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims)